Hardware
The following are the minimum hardware requirements for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.
Uninterruptable Power Supply
All desktops and servers must have adequately spec’d battery backups.
Network devices can share a single adequately spec’d battery backup.
Desktops
Make/Model: Dell OptiPlex or Precision, or Carbon Systems
Warranty: Current and Active Manufacturers Warranty
CPU: Intel i3 or greater
RAM: Minimum 8GB
Storage: Minimum 256 GB Solid State Drive (SSD)
TPM 2.0 Module
OS: Windows 10 Pro, Windows 11 Pro
End of Life: No
Laptops
Business or Enterprise models with the following characteristics:
Make/Model: Dell Latitude, Carbon Systems, or Microsoft Surface
Warranty: Current and Active Manufacturers Warranty
CPU: Intel i3 or greater
RAM: Minimum 8GB
Storage: Minimum 256 GB Solid State Drive (SSD)
TPM 2.0 Module
OS: Windows 10 Pro, Windows 11 Pro
End of Life: No
Servers (Physical)
Make: Dell PowerEdge
Warranty: Current and Active Manufacturers Warranty
RAM: Minimum 32 GB
Storage: Perc Add-in Card
OS: Windows 2016 Standard/Datacenter, Windows 2019 Standard/Datacenter, Windows 2022 Standard/Datacenter
End of Life: No
Systems without an active warranty will receive support under our best effort policy. YourIT does not perform hardware repairs on laptops and will perform hardware repairs and maintenance on desktops at our discretion (typically limited to servicing hard drives). This policy comes from over 15 years of service and support – a $200 extended warranty is a significantly better investment than a $500 repair and 3 days of downtime!
Printers
Xerox (Current generation of each series)
B Series
C Series
Versalink
Brother (Current Generation - Laser Printers only)
MFL-L Series
HL-L Series
DCP-L Series
HP and Lexmark printers are not covered under any agreements and any support will be billable.
Other Makes and models will be supported under our best effort policy. We encourage you to have an active support agreement with the manufacturer for any machines other than those listed above.
Firewalls
Ubiquiti Dream Machine
Ubiquiti Dream Machine Pro
Ubiquiti Dream Machine Pro SE
Sonicwall TZ Series (legacy)
Switches
Ubiquiti Unifi
Araknis (legacy)
End of Life: No
WiFi Access Points
Ubiquiti Unifi
Araknis (legacy)
End of Life: No
Network Attached Storage (NAS)
Synology SMB and Enterprise models
End of Life: No
Software
The following software is fully supported. Other software may be supported on a “best-effort” basis at our discretion.
Operating Systems
Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
Windows Server 2016, 2019, 2022 (Servers)
Line of Business (LOB)
Microsoft Office 2016 and newer
QuickBooks (current year and 2 years previous)
Thomson Reuters
Accounting CS line of products
UltraTax
General Software
Microsoft Edge
Google Chrome
Adobe Acrobat Reader
Adobe Acrobat Pro
Keeper Security
Cloud Environments and Services
Microsoft 365 (M365)
Microsoft Azure
Printix