Our Process

What is it like to work with us?

Find out!

Step 1: Right Fit Evaluation

Everything begins with the Right Fit Call. Are we the right fit for you? Are you the right fit for us?

This 15 minute conversation is the start of your journey to Technical Nirvana and worry-free IT support. By the end of the call, if we decide working together could make sense, we'll schedule a 30 minute on-site consult with you (and anyone else involved in your process) to further discuss your technical and business needs and determine how we can work alongside you to achieve those goals.

Step 2: Assessment

The first step in fixing the problem is to uncover and diagnose the problem.

Successful companies who engage us for a technology assessment realize that they don't know what they don't know. Our technology assessment is not only an in-depth analysis of your existing technology, but also includes your business & productivity goals, future technology needs, and conversations with staff to uncover overlooked or unspoken issues.

Step 3: Roadmap

Your roadmap/blueprint for success is custom to you.

Based on the findings from your assessment, your unique business and technical needs, and your budget, our team builds a roadmap/blueprint to get you where you need to be at this moment, and where you want to be years from now. Broken down by quarter and with an included budget, you'll know exactly how long and how much it will take to get you there. This allows you to choose how you'd like to implement your roadmap/blueprint; use it to self-implement the changes, shop around with other providers, or choose YourIT as your technology partner.

Step 4: On-Boarding

It's finally time to let the dogs of their leash!

After choosing us as your technology partner, we'll schedule a catered kick-off meeting with your key staff to plan your implementation, introduce you to the rest of the team, and make sure we're all on the same page. We'll take the lead communicating with your current provider and vendors to gather the information needed to make the transition smoother than you thought possible, and we'll begin setting up your company support portal. The first several weeks of on-boarding includes installing software, creating/updating documentation, and keeping you in the loop!

Step 5: Remediation

After a successful and stress-free on-boarding, we begin implementing your roadmap/blueprint for success.

This is typically the point in our process where business owners begin to experience ataraxia and can't imagine a world without us. The timeline for this stage varies greatly depending on the scope and scale of your roadmap/blueprint, but regular check-ups and real-time reporting in your company portal allows you to always know where you are on the path.

Step 6: Training

Practice makes perfect.

Training is an often overlooked part of your technology solution and is able to provide 2 amazing benefits to your business. First, your employees are the best line of cyber security defense. Helping them to identify, prevent, and report threats helps protect your bottom line! Secondly, teaching them to properly use the technology you have in place - software, remote access, mobile devices - increases their productivity which, again, increases your bottom line!

Step 7: Consulting

Outdated tech is history.

Your quarterly or annual technology review sessions ensure your company is putting it's investment to good use. Your Virtual IT Director is here to work alongside your executives and directors to plan, prepare, and execute (unlike traditional IT that waited to speak up until you needed a $35k refresh)! By regularly reviewing your security, productivity, compliance, and business goals, we're able to adjust your blueprint and help you maximize the return your technology.

Step 8: Referrals

Our goal is to provide you with such a high level of service, that you WANT to refer us to your colleagues.

We love nothing more than seeing our clients pass along our name to others, because we know that level of trust is hard to attain and we never take it for granted.

Let's talk about better IT support and security.

Frustrated by technology? Is your current IT support letting you down? Let's schedule a 15 minute, no obligation chat about what a better plan for your business looks like. Or you can call now!