What are your prices?

Our goal is to modernize the IT industry by working with you to determine the best services to fit your needs and offering clear, up-front pricing on our website. We believe in empowering you, the business owner, to make informed decisions without being blindsided by additional costs or forced into packages that don't serve your unique requirements.

You can head over to our pricing page to see what your costs would be, and then reach out to get started!

Pricing – YourIT

How easy it to switch IT companies?

We wish we could say it’s as easy as flipping a switch, but it’s a bit more involved than that.

While changes to services like IT that run deep into an organization are never simple, we’ve designed an onboarding process aimed at providing you a smooth and frustration-free experience.

What is your onboarding process?

Our onboarding process begins the moment you sign a service agreement with us.

We first schedule a kick-off meeting where we meet with all your key employees and discuss the transition: what exactly will we be doing, what’s the timeline, what (if any downtime) will there be, and all other critical points of the project.

We’ll then provide you a detailed document to send to the incumbent provider, asking for LOADS of information so we can start with everything we need. *Note that some outgoing providers will try and charge for this information. We’re of the mind that this is YOUR information and should readily be available when asked for.

We’ll begin installing our software and hardware tools to manage your systems, send welcome emails to all your staff introducing ourselves (and explaining how to use our awesome support app), and begin working on the projects on your Technology Roadmap!

What’s included in your services?

This is entirely up to you! We offer several levels of our core service designed to allow businesses to decide for themselves what services make the most sense for them. In addition, we offer advanced Cybersecurity (CyberSecure™), VoIP, Xerox print services, vCIO services, and more.

Our Roadmap and Assessment process allows us to work with your organization to learn its needs and present multiple options for you to choose from that both fit your needs and budget.

How do our users contact you for support?

We install our custom support app on every user's desktop, allowing them easy access to request support, review their existing support tickets, browse QuickStart guides for Microsoft Office, and more. For emergencies, it’s best to give us a call!

What are your support hours?

Our helpdesk is available 8 a.m. to 5 p.m., Monday through Friday, excluding public holidays with after-hours support 24x7.

While we may not be able to respond as fast as we can during business hours, we will always aim to do our best.

What do we do during a Technology Business Review?

These strategy sessions are, according to our most successful clients, one of the most important services we provide. Traditional IT companies use annual meetings to brag about how many tickets they’ve closed and how fast they responded, and while important, this information isn’t useful to you the business owner.

Your annual, semi-annual, or quarterly strategy sessions are focused exactly on that – STRATEGY. How can we use your existing technology to improve your business? A few of the regular agenda items are: Planning – reviewing and tweaking your roadmap according to your business goals and Budget (which we also review), looking for ways to Better Use your existing technology, and work to uncover any new technologies that might be worth discussing, Finding Ways to both lower your risk and increase your efficiency and profitability

What is your process for developing a technology roadmap?

Your Technology Roadmap is built from a combination of data collection and personal conversations.

What are your business goals? What’s preventing you from attaining them? What are your frustrations with technology? What if we could solve them? As we investigate and uncover both hidden and obvious issues, we build out a list of projects and then build the roadmap based on severity and ROI.

We present our findings and work with you to plan and execute the roadmap, regularly reviewing and tweaking it as needed.

What is an ideal customer for you?

Our ideal customer is likely frustrated with their technology (or current technology service company), is tired of dealing with IT issues themselves, and is worried about Cybersecurity threats. They also understand our value, are willing to make our partnership work and is willing to invest in their technology.

Will you provide references and phone numbers to customers that are doing business with you?

Of course! Once we determine that we’re a good fit for each other, we’re happy to provide a list of references. Of course, you can also watch and read numerous testimonies on our Success Stories page! 

How will your managed services help us adopt technologies more rapidly?

A business that monitors and manages their finances finds innovative ways to cut costs and improve ROI. A company that invests in their staff sees increased loyalty and production. An organization that has a mindset that technology is useful will always find ways to improve, and be open to adopting new ones.

Where are your offices located?

Our offices are located at NW Expressway and N May Ave, inside the First State Bank tower. 3030 NW Expressway Suite 300

Can we have regular onsite visits?

Absolutely. We typically do a quick stop-in every month or so to see how things are going. Most productivity affecting IT issues go ignored until the IT person “walks past”. 

How do you analyze customer satisfaction?

We make sure we’re providing amazing service a few ways. First, during our service request process you’re able to provide immediate feedback about how we’re doing. Second, after every service ticket is completed, we send a very brief survey asking for more feedback. And third, we use our Technology Business Reviews to gather high-level feedback.

How do you bill for services?

We use monthly auto-drafting via ACH to pay for recurring services. Any one-off services or out of scope work is billed weekly.

Do you have experience with *YOUR FAVORITE VENDOR* firewall/VPN solution?

We have experience with a wide variety of firewalls and VPN software. While we only officially support the devices listed on our Supported Technology Platform page, we will always give our best effort your current setup while we work to upgrade your network. 

What do you provide for asset management/tracking (including warranty info and serial numbers)?

Your customer portal provides you access to workstation details (including warranty info where available). 

Do you require a commitment term?

Yes. We ask that clients commit to a 12 month term so we're able to properly manage and deploy the resources needed to provide you with top-notch service.

Request a copy of our book, Email Espionage.

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